O'CONNOR REHAB & WELLNESS CLINIC

Social Distancing 

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Our clinic, as always, is making the health and safety of our patients and staff our number one priority. During the ongoing public health situation with COVID-19, we have made some changes to our clinic policies to keep us all healthy. The following is what you can expect from us and how to best prepare for your appointments:

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Cleaning and Disinfecting

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• We will maintain a clean and sanitized office space. Treatment tables, equipment, chairs, contact surfaces, etc. will be disinfected between each patient use.

• High-touch surfaces, including light switches, doorknobs, bathrooms, countertops, payment machines, etc. will be disinfected regularly throughout the day.

• Hand sanitizing stations will be available throughout the clinic

• Patients and staff will be asked to perform hand hygiene upon entering and exiting the clinic

 

Appointments

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• We will be adjusting our schedule to reduce the number of people in the office. This means that availability may change somewhat to allow us to stagger appointment times to allow for social distancing and appropriate cleaning between patients.

• We would appreciate that you call us to book appointments. Unscheduled visits and walk-ins are to be limited during this time.

• To further limit the number of people in the office, we ask that you arrive to your appointment on time (not early) and if possible, please attend your appointment alone.

• If you expect to be more than 10 minutes late to your appointment, please call us to reschedule.

• You will be screened over the phone when booking appointments and at each visit. If you are unwell (fever, cough, flu-like symptoms) we ask that you do not attend the office. We will be happy to reschedule your appointment for a later date.

• Staff will be wearing PPE for everyone’s safety and would appreciate if patients/visitors also wear a mask while attending the clinic.

• Physical distancing of two-metres will be maintained between staff, patients and other individuals whenever possible. The physiotherapy gym space will be divided into zones to further encourage this.

• We have enabled the tap function on our payment machine and ask that cash payments be kept to a minimum. Receipts will be emailed whenever possible.

• If we require you to fill out paperwork, it will be left on a clean surface while maintaining a safe two-metre distance.

• Virtual rehabilitation appointments will be available for patients who would prefer this option.

 

Screening

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You will be asked the following questions at each visit to the clinic:

1. Did you have close contact with anyone with acute respiratory illness or travelled outside of Ontario in the past 14 days?

2. Do you have a confirmed case of COVID-19 or had close contact with a confirmed case of COVID-19?

3. Do you have any of the following symptoms?

   • Fever (temperature above 37.8 degrees Celsius)

   • New onset of cough

   • Worsening chronic cough

   • Shortness of breath

   • Difficulty breathing

   • Sore Throat

   • Difficulty swallowing

   • Decrease or loss of sense of taste or smell

   • Chills

   • Headaches

   • Unexplained fatigue/malaise/muscle aches

   • Nausea/vomiting, diarrhea, abdominal pain

   • Pink eye (conjunctivitis)

   • Runny nose/nasal congestion without other known cause

4. If you are 70 years of age or older, are you experiencing any of the following symptoms: delirium, unexplained or increased number of falls, acute functional decline, or worsening of chronic conditions?

 

If you answered yes to any of these questions please:

• Delay your visit by 14 days

• Complete the Ontario Government’s online Self-Assessment Form 

• Contact your family physician, Toronto Public Health (416-338-7600) or Telehealth Ontario (1-866-797-0000)